At DS Wellness ZM, customer satisfaction is important to us.
Due to the nature of nutrition products, opened or used products cannot be returned unless there is a manufacturing defect or an error in the order supplied.
Incorrect or Damaged Orders
If you receive an incorrect or damaged product, please contact us within 48 hours of delivery and provide clear photos where applicable.
Refunds
Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed using the original payment method where possible.
Delivery Issues
Once products have been handed over to Mercury Express and a tracking number has been provided, customers should contact Mercury Express directly regarding delivery delays, tracking updates, or courier-related concerns.
Contact Us
For assistance regarding returns or refunds, please contact DS Wellness ZM via WhatsApp.
