Introduction
DS Wellness ZM respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details
- Information submitted through wellness evaluation forms
How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Communicate regarding your purchases
- Respond to enquiries
- Arrange wellness evaluations
- Improve our products and services
- Send order updates and customer support communications
Payment Information
DS Wellness ZM does not store mobile money PINs, banking passwords, or other sensitive financial credentials.
Payments made through Mobile Money or Bank Transfer are processed through the respective service providers.
Order Fulfilment
Customer information may be shared with delivery partners solely for the purpose of delivering orders.
This may include:
- Customer name
- Phone number
- Delivery address
Cookies
Our website may use cookies to improve website functionality and user experience.
You may choose to disable cookies through your browser settings.
Data Security
We take reasonable measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
Customer information may be retained for accounting, tax, legal, and customer service purposes.
Your Rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information where legally permissible
Contact Information
For privacy-related enquiries, please contact:
DS Wellness ZM
Email: info@dswellnesszm.com
Phone/WhatsApp: +260960922387
Updates to This Policy
DS Wellness ZM reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.
