Introduction
DS Wellness ZM respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details
- Information submitted through wellness evaluation forms
- Account information, such as your username and account activity
- Technical information, such as your IP address, browser type, device information and website usage
- Information submitted through our AI chat assistant, contact forms or WhatsApp support
How We Collect Information
We collect information when you place an order, create a customer account, complete a wellness evaluation or contact form, communicate with us through WhatsApp or the AI chat assistant, or browse and interact with our website. Some technical information is collected automatically through cookies and similar technologies.
How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Communicate regarding your purchases
- Respond to enquiries
- Arrange wellness evaluations
- Improve our products and services
- Send order updates and customer support communications
- Create and manage customer accounts
- Process payments and help prevent fraudulent transactions
- Analyse website performance and improve the customer experience
- Provide support through our AI chat assistant, contact forms and WhatsApp
Basis for Processing Your Information
We process personal information where it is necessary to fulfil an order or provide a requested service, comply with legal obligations, protect our legitimate business interests, or where you have given consent. You may withdraw your consent at any time where consent is the basis for processing, without affecting processing already carried out.
Wellness Evaluation Information
Information provided during a wellness evaluation may include body-composition measurements, wellness goals and other health-related details voluntarily shared by the customer. We use this information only to conduct the evaluation, provide personalised wellness guidance and recommend suitable products or services.
We will not sell this information or disclose it to unrelated third parties without your consent, except where required by law. Wellness evaluations and recommendations are for general wellness purposes and are not a substitute for professional medical advice, diagnosis or treatment.
Payment Information
DS Wellness ZM does not store mobile money PINs, banking passwords, or other sensitive financial credentials.
Online payments are processed through Lenco and the participating mobile money or financial service provider selected by the customer. Bank transfers are processed through the relevant bank. These providers may collect and process the information required to complete and verify the payment.
Third-Party Services
We use trusted third-party services to operate and support our website. These may include:
- WooCommerce for online shopping, orders and customer accounts
- Lenco and participating financial service providers for payment processing
- Mercury Express and Yango for order delivery
- Google Analytics and Microsoft Clarity for website usage and performance analysis
- Chatbase for AI-assisted customer support
- Hostinger for website hosting and related technical services
These service providers may process limited personal information only as necessary to provide their services and according to their respective privacy policies.
International Data Processing
Some of our service providers may process or store information outside Zambia. Where this occurs, we take reasonable steps to use reputable providers and ensure that personal information is handled with appropriate privacy and security safeguards.
Order Fulfilment
Customer information may be shared with delivery partners solely for the purpose of delivering orders.
This may include:
- Customer name
- Phone number
- Delivery address
Cookies
Our website uses cookies and similar technologies to operate essential features such as the shopping cart, checkout, customer accounts and saved preferences. We may also use analytics technologies provided by Google Analytics and Microsoft Clarity to understand how visitors use the website and improve its performance.
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent parts of the website, including the cart, checkout or customer account, from working correctly.
Data Security
We take reasonable measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain order and account records, and meet accounting, tax, legal or regulatory requirements. Information that is no longer required will be securely deleted or anonymised where reasonably possible.
Your Rights
You may request:
- Access to the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of personal information where legally permissible.
- Restriction of or objection to certain uses of your information where applicable.
- Withdrawal of consent where processing is based on your consent.
- Unsubscribing from promotional communications at any time.
- Raising a privacy concern with DS Wellness ZM or the relevant data-protection authority.
Contact Information
For privacy-related enquiries, please contact:
For privacy-related enquiries or requests concerning your personal information, please contact:
DS Wellness ZM
Lusaka, Zambia
Email: info@dswellnesszm.com
Phone/WhatsApp: +260 960 922 387
Updates to This Policy
We may update this Privacy Policy when our services, website features or legal obligations change. Any revisions will be published on this page with an updated effective date.
Last updated: 25 August 2026
