DS Wellness ZM offers reliable delivery options within Lusaka and throughout Zambia. Available delivery methods and charges are displayed during checkout.
Delivery Within Lusaka
Customers within Lusaka may choose from the following delivery options:
Mercury Express — Nationwide Delivery
Mercury Express delivery is available at a standard charge of K85.
Orders with a qualifying value of K2,000 or more receive free Mercury Express delivery. Eligibility is calculated automatically and displayed during checkout.
Yango Delivery — Customer Pays
Yango delivery is available within Lusaka only.
The delivery charge is paid by the customer and varies depending on the delivery location. Yango delivery charges are not included in the product prices or order total unless otherwise stated.
Delivery Outside Lusaka
Orders to other parts of Zambia are delivered through Mercury Express at a standard charge of K85.
Orders with a qualifying value of K2,000 or more receive free Mercury Express delivery. Eligibility is calculated automatically and displayed during checkout.
Mercury Express deliveries typically take approximately 3–5 business days after dispatch, depending on the destination and circumstances affecting the courier. Delivery times are estimates and cannot be guaranteed.
Order Processing and Dispatch
Orders are processed after full payment has been received, verified and product availability has been confirmed.
Customers will be notified when their order has been dispatched. Orders placed on weekends or public holidays may be processed on the next available business day.
Tracking
For Mercury Express deliveries, a tracking number or available delivery information will be provided after the order has been dispatched.
Customers should use the tracking information to monitor their shipment and communicate directly with Mercury Express regarding delivery status.
Important Delivery Notice
Customers are responsible for providing an accurate name, telephone number and delivery address during checkout.
DS Wellness ZM is not responsible for delays or failed deliveries caused by incorrect customer information or a customer’s failure to communicate with the delivery provider.
Once an order has been handed over to Mercury Express and tracking information has been provided, the customer is responsible for monitoring the shipment and contacting Mercury Express regarding delivery status, delays, loss or other courier-related issues.
DS Wellness ZM is not responsible for courier delays, loss or damage after dispatch, except where the issue resulted from an error by DS Wellness ZM or where responsibility is required by applicable law.
Incorrect Orders
Customers who receive an incorrect product must contact DS Wellness ZM within 48 hours of receiving the order. Please retain the product, packaging and order information while the matter is reviewed.
For product returns or customer-satisfaction requests, please refer to our Returns & Refunds Policy.
Questions?
For questions about delivery options or an order, please contact:
DS Wellness ZM
Lusaka, Zambia
Email: info@dswellnesszm.com
Phone/WhatsApp: +260 960 922 387
Last updated: 25 August 2026
