DS Wellness ZM Terms & Conditions
1. Orders and Payments
All orders placed through DS Wellness ZM are subject to product availability and successful payment confirmation.
Orders will only be processed and prepared for dispatch after full payment has been received and verified.
Available payment methods are displayed during checkout and may include:
- MTN Mobile Money through Lenco
- Airtel Money through Lenco
- Bank Transfer
Customers must use their Order Number as the payment reference where applicable. DS Wellness ZM does not request or store customers’ mobile money PINs or banking passwords.
2. Shipping and Delivery
Mercury Express — Nationwide Delivery
Once the order has been handed over to Mercury Express and a tracking number has been provided, the customer is responsible for monitoring the shipment and contacting Mercury Express regarding delivery status, delays or other courier-related issues. DS Wellness ZM is not responsible for courier delays, loss or damage after dispatch, except where the issue resulted from an error by DS Wellness ZM or where responsibility is required by applicable law.
Yango Delivery (Lusaka Only)
Yango delivery is available within Lusaka.
Delivery charges are paid by the customer and are not included in product prices unless otherwise stated.
3. Returns and Refunds
DS Wellness ZM offers customers a 30-day money-back guarantee on Herbalife products in accordance with Herbalife’s Customer Refund Policy.
If a customer is not satisfied with an Herbalife product, they must contact DS Wellness ZM within 30 days of receiving it. Subject to the applicable return process, the customer may choose either:
- A full refund, including the original shipping and handling charges; or
- Product credit toward other Herbalife products.
Customers who receive an incorrect product must notify DS Wellness ZM within 48 hours of receiving the order. Damage or loss occurring after an order has been handed to Mercury Express should be reported directly to the courier using the provided tracking information.
Full instructions are provided on our Returns & Refunds page.
4. Product Information
DS Wellness ZM is operated by an Independent Herbalife Member and is not Herbalife corporate.
Product descriptions and images are provided for general information. Packaging, labelling or product availability may change without notice.
Herbalife products are not intended to diagnose, treat, cure or prevent any disease. Customers should read product labels carefully, follow the recommended directions and consult a qualified healthcare professional if they have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about whether a product is suitable for them.
Individual results may vary depending on factors including diet, lifestyle, consistency and personal circumstances.
5. Wellness Evaluations
Wellness evaluations provide general body-composition and wellness information. They are not medical examinations and are not a substitute for professional medical advice, diagnosis or treatment.
Evaluations are conducted by appointment. The standard evaluation fee is K150 and may be redeemable against a qualifying Herbalife product purchase or waived during an advertised promotion.
Customers should provide accurate information and consult a qualified healthcare professional concerning any medical condition, symptoms, pregnancy, medication or other health-related concern.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate names, contact details, email addresses and delivery information
- Confirming that the products and quantities in their order are correct before payment
- Keeping their customer-account login details secure
- Being available to communicate with the selected delivery provider
- Checking delivered orders promptly and reporting an incorrect product to DS Wellness ZM within 48 hours
- Reading product labels and using products according to the recommended directions
DS Wellness ZM is not responsible for delays, failed deliveries or other problems caused by inaccurate customer information or failure to communicate with the delivery provider.formation.
7. Pricing and Product Availability
All prices are shown in Zambian Kwacha unless otherwise stated. Prices and product availability may change without notice before an order is placed.
DS Wellness ZM relies on current Herbalife product availability and may not physically hold every product displayed on the website. If a paid product becomes unavailable, the customer will be contacted and offered a suitable alternative, product credit or a full refund for the unavailable item.
If an obvious pricing or product-information error affects an order, DS Wellness ZM will contact the customer before fulfilment to agree on a correction, alternative or refund.
8. Order Changes and Cancellations
Customers should contact DS Wellness ZM immediately if they need to change or cancel an order.
A change or cancellation may be accepted if the order has not yet been processed, purchased from the supplier or handed to the delivery provider. Once fulfilment or dispatch has begun, a change or cancellation may no longer be possible, except under the applicable Returns & Refunds Policy.
If DS Wellness ZM cannot fulfil an order because a product is unavailable, the customer will be offered a suitable alternative, product credit or a full refund for the unavailable item.
9. Promotions, Coupons and Free-Delivery Offers
Promotions, coupons, free wellness evaluations and free-delivery offers are subject to the eligibility requirements, minimum order values, validity periods and exclusions stated with each offer.
Unless otherwise stated, promotional benefits cannot be exchanged for cash or combined with another coupon. DS Wellness ZM may correct, suspend or withdraw a promotion affected by an error, misuse or circumstances beyond its control, without affecting qualifying orders already completed.
10. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of the Republic of Zambia.
Customers should first contact DS Wellness ZM so that any complaint or dispute can be addressed directly. If the matter cannot be resolved, either party may pursue the remedies available through the relevant Zambian regulatory authority or court.
Nothing in these Terms excludes or limits any customer right or remedy that cannot legally be excluded under applicable law.
11. Changes to These Terms
DS Wellness ZM may update these Terms & Conditions when its services, prices, policies or legal obligations change. Updated terms become effective when published on this page and will not change the agreed terms of an order already completed, except where required by law.
Last updated: 25 August 2026
Contact Information
For questions, complaints or requests concerning these Terms & Conditions, please contact:
DS Wellness ZM
Lusaka, Zambia
Email: info@dswellnesszm.com
Phone/WhatsApp: +260 960 922 387
