Customer satisfaction is important to DS Wellness ZM. This policy explains how product returns, refunds, product credits and incorrect-order reports are handled.
30-Day Customer Satisfaction Guarantee
DS Wellness ZM offers retail customers a 30-day money-back guarantee on Herbalife products in accordance with Herbalife’s Customer Refund Policy.
If you are not satisfied with an Herbalife product purchased from DS Wellness ZM, contact us within 30 days of receiving it. Subject to the applicable return process, you may choose either:
- A full refund, including the original shipping and handling charges; or
- Product credit toward other Herbalife products.
Preferred Customers who purchased products directly through their Herbalife Preferred Customer account will be referred to Herbalife for assistance with their refund.
How to Request a Return or Refund
To request a return, refund or product credit, contact DS Wellness ZM and provide:
- Your name
- Order number
- Product name
- Date the order was received
- Reason for the request
- Photographs where relevant
Please retain the product, remaining contents, original packaging and proof of purchase while the request is being processed. DS Wellness ZM will provide the applicable return instructions.
Incorrect Orders
If DS Wellness ZM supplies an incorrect product, contact us within 48 hours of receiving the order.
Please keep the product unused and retain its original packaging. Once the error has been confirmed, DS Wellness ZM will arrange an appropriate replacement, product credit or refund.
Product Defects
If you believe a product has a manufacturing defect, contact DS Wellness ZM within 30 days of receiving it and provide clear photographs and details of the issue.
Do not consume a product if its packaging or safety seal appears compromised.
Courier Damage, Loss or Delays
Once an order has been handed over to Mercury Express and tracking information has been provided, the customer is responsible for monitoring the shipment and contacting Mercury Express regarding delivery status, delays, loss or courier-related damage.
DS Wellness ZM is not responsible for courier delays, loss or damage after dispatch, except where the issue resulted from an error by DS Wellness ZM or where responsibility is required by applicable law.
Refund Processing
Approved refunds will be processed using the original payment method where reasonably possible. If this is not possible, DS Wellness ZM will agree on a suitable alternative refund method with the customer.
The time required for the funds to appear may depend on Lenco, the mobile money provider or the relevant financial institution.
Refunds apply to the amount actually paid by the customer, subject to Herbalife’s applicable customer-refund requirements.
Contact Us
For assistance with a return, refund or product credit, please contact:
DS Wellness ZM
Lusaka, Zambia
Email: info@dswellnesszm.com
Phone/WhatsApp: +260 960 922 387
Last updated: 25 August 2026
